The Ambulance Radio Programme (ARP) provides NHS ambulance services with emergency mobile communications associated services. The current network services (using the ‘Airwave’ TETRA network) are due to be replaced by the new Emergency Services Network (ESN) being introduced through a cross-government programme hosted by the Home Office.

The Authority is seeking to procure a supplier to ESN Handheld Devices for access to ESN voice services (via the ESN Voice Application) and for supporting handheld applications which may use ESN data services (such as the NMA), Accessories and associated support services.

The Supplier shall provide the following Services as detailed in the services description which can be found on the Authority’s eTendering portal.
(a) Implementation Services
(i) Planning and Design
(ii) Testing

(b) Operational Services
(i) ESN Handheld Devices (supply)
(ii) Accessories (supply)
(iii) Support

(c) Optional Services
(i) Support Desk Integration [TBC]
(ii) Further Testing Service
(iii) Ad-Hoc Services

(d) Future Projects
(i) Addition to, expansion or enhancement of the Services that may be requested by the Authority.